Service Tip: Simple Steps for Installing the SMA Energy App
Control, visualize and optimize energy flows – and of course intelligently charge your electric vehicle – with the SMA Energy app. More than 780,000 users are already using our SMA Energy app to manage their home energy systems. This service tip will help you with the installation.
Become a successful app user in three steps
- Step 1: Register in Sunny Portal
You need to have successfully registered in Sunny Portal before you can use the SMA Energy app. The data displayed in the app is recorded in Sunny Portal beforehand; the registration process establishes the required connection between the two systems.
So please make sure that your registration in Sunny Portal has worked.
If you register in Sunny Portal ennexOS, you will have only limited use of the SMA Energy app. We will explain which portal to use for which application in the info box at the end of the article.
How to register in Sunny Portal
The system setup assistant will take you through the registration process. Click ”Continue“ at the bottom right of the screen to register in Sunny Portal – this will take you to the required Sunny Portal registration screen. If you are wanting to use the Data Manager, it is important that the message “Sunny Portal powered by ennexOS” is displayed.
Sunny Portal: Straightforward registration process with the system setup assistant
- Step 2: Download the SMA Energy app
You can download the SMA Energy app from your App Store. You can find more information here.
- Step 3: Log in
You can now use your login details for Sunny Portal to log into the SMA Energy app.
Troubleshooting for error messages and faults
Are you unable to use the app even though you’ve registered in the portal or have you received an error message?
1. Login was unsuccessful
Please check whether you are able to use your login details to log into Sunny Portal (website).
If this does not work, please go to “Forgotten password” and set a new password.
2. Login was successful but there seems to be a delay in the data being transferred
The data of your PV system is processed via Sunny Portal, prepared there and then visualized in the Energy App. This can sometimes lead to a delayed display.
What the SMA Energy app can do for you
1. Visualize your energy
- View current solar power production and usage
- Daily and historical yields
- Overview of residual current usage
- Information on battery state of charge (if available)
- View your carbon footprint
2. Make your energy supply sustainable
- Use up-to-date forecasts for solar power production
- Benefit from recommended actions as a basis for optimized energy use
- Consequently reduce grid-supplied power and save on electricity costs
3. Smart electric vehicle charging
- Conveniently manage charging processes
- Benefit from the charging modes of the SMA EV Charger
- Forecast-based charging: Define a charging target and charge at minimal cost
- Optimized charging: Smart charging with self-generated solar power
- Fast charging: Extra-fast charging via the boost function (this function can be enabled only using the rotary switch on the SMA EV Charger).
More information on the SMA Energy app
I started several days ago to use the SMA Energy App to monitor my energy production at my residence. I was told I needed upgrades to the firmware of my inverter so I learned how to do that and succeeded after a few missteps. One actually has to do multiple upgrades in a certain order which depends on the model of one’s inverter. Then I returned to the SMA Energy App, hoping to connect, but I got the message “No PV system has been linked to your account yet. To benefit from full functionality of the app, add a system under http://www.sunnyportal.de“. I had been told by tech support that the de address was not what I needed, as I am in the U.S. Nevertheless, I connected to the portal and found that I was registered, except under an ancient email dress that no longer functions (I’m on my second inverter, newly commissioned in 2018). And no customer number was given for me. The pages offered no links to anything that might help me connect. I was hoping I could avoid bothering the SMA service techs in Monterey, Mexico, but I see from your answers to most of the postings, that it will be necessary. I don’t expect a useful reply, other than get back to SMA Service. I just wanted to pile on.
Hello Gary,
As you have already been supported by the SMA Service, everything should work out fine now.
Please get back to us in case you need any further assistance.
Sunny regards
Christiane
What are the PIC and RID and where do I find them? They are needed to Register on the App. I an a longtime user of the sunnyporal.com Web portal and I am now trying to set up in the ennexos.sunnyportal.com. The product label show only the product name/serial number for the inverter and Sunny web box. These are not the 15 digit number that is being requested durning the setup. My system was commissioned in 2009. Is it too old for the app?
Hello Jose,
here you will find further information regarding the both codes.
Sunny regards
Christiane
When I open the app, it says “current values not available at the moment “. This has gone on for months now.
Hello Gust,
Sorry to hear that there are problems while using our App.
Please check our product website for further information (especially our FAQs may help).
In most cases, a restart is helpful
For further support, you may also contact our SMA Service.
Sunny regards
Christiane
After all the hype about using this app to monitor your solar system, I can’t even log into to the web application. I have reseted my password a few time but every time I go back to login, it comes back with an email or password invalid.
The worst system I’ve dealt with thus far.
Hello Maturitz,
Sorry to hear that you have ongoing problems using our SMA App.
Please get back to our SMA Service for further support as we need more details in that case.
Thanks for your support and understanding.
Sunny regards
Christiane
The app is promoted by SMA to control the Energy flow, but it starts with a correct weather forecast as input, which is often not the case. Also during the day when it’s clouded the forecast is not adjusted at all. Also today’s Energy balance is only updated every 2 hours so not very usefull to control the Energy flow E.g. switch on or off your equipement. Unfortunately on top that Service & Support is not reacting anymore since 14 of Februari after I reported several other bugs with the Sunny portal software. Hopefully a message via this way will speed up the required and necessary improvements to keep up competion for SMA and surprise me by giving answers on my earlier reported issues.
Hello Mr. van Dongen,
Sorry to hear that you are still waiting for a feedback from our SMA Service.
As we could not find a Service case related to your complaint, we will get back to you directly.
Please note that the information in the current energy balance is no live data but historical data. They are not supplied at the same interval as the live data, but with a delay of up to 2 hours as standard. Via a chargeable function of the Sunny Portal, this data is available every 15 minutes and can then also be shown in the SMA Energy Aoo with the faster interval.
Sunny regards
Christiane
Meanwhile I forwarded all earlier reported issues last week, but received still no information about next steps. It would be nice to get in contact with the person from support in charge.
Hello Mr. van Dongen,
As already suggested, please contact our SMA Service for further technical support.
We need further information (serial number etc.) to support you.
Thanks for your understanding.
Sunny regards
Christiane
It’s not working to download
Hello Niki,
As there are no technical problems known at the moment, please try again.
Everything should work properly!
Sunny regards
Christiane
Hello,
My SMA Energy App doesn’t work. When I log in to app there is a message: “No PV system has been linked to your account yet. To benefit from full functionality of the app, add a system under http://www.sunnyportal.de“.
But when I log in to Sunny Portal on the web everything works correctly.
I tried to log out and log in to app and reinstall the app and nothing helps.
Can you help me, please?
Best regards.
Hello Fuad,
Please get back to our SMA Service for further help, thank you.
Sunny regards
Christiane
Hallo, ich habe volgendes Problem da ich die App auf meinem Mobiltelefon installieren möchte.
Für die Installateuer Kennung bräuchte ich noch die dazugehörige PUC Nummer.
Hallo Herr Schmidt,
bitte wenden Sie sich zunächst an Ihren Installateur, der Ihre Anlage aufgebaut und dabei ggfs. das Kennwort vergeben hat.
Alternativ können Sie sich gern direkt an den SMA Service wenden.
Bitte berücksichtigen Sie, dass wir aus Datenschutzgründen Ihre Anlagendetails vor Freischaltung entfernt haben.
Beste Grüße
C. Keim
For the past week I have not been able to log into the Sunny Portal on the web, I get an error message saying my email or password may be wrong. If I request a password reset I never receive an email.
The Sunny Energy app works just fine on my android phone, but I use my fingerprint to log in. Is there a way to use the app to reset my password so I can log in on the web browser?
Hello Paul,
Please get back to our SMA Service for further support, thank you.
Sunny regards
Christiane